Walmart's Successful Transformation
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Walmart, known for its "Everyday Low Prices," is reclaiming its position as a retail powerhouse, regaining ground lost to competitors like Costco and AmazonWith a remarkable increase in stock prices, surging by 72% in 2024 and 16% year-to-date, the retail giant is not just revitalizing its image but is also expanding its consumer base.
The company is investing heavily in both e-commerce and brick-and-mortar store upgrades, solidifying its appeal to low-income customers while successfully attracting a higher-income demographic as wellWalmart’s online shopping services are expanding at a breakneck speed, with the introduction of Walmart+, its paid membership service, which is gaining traction under the fierce competitive landscape of retail.
Walmart's current success can be attributed to its dual strategy of enhancing e-commerce and physical retail, coupled with long-term investments in technology and innovationCEO Doug McMillon highlighted in a recent earnings call that the primary focus is on gaining market share over pursuing immediate profits, a strategy that echoes the early days of Amazon.
As a diversified retailing giant, Walmart is expanding its market share among both low- and high-income consumersA survey from Morning Consult revealed that, as of February 2024, 89% of households earning over $100,000 shopped at Walmart, which is a significant jump from the 77% recorded five years earlierAdditionally, there is an uptick in mid to low-income consumers shopping at Walmart, further evidencing broader appealThe company's reputation among affluent consumers has also improved substantially.
The e-commerce segment for Walmart is now worth $100 billion, inclusive of Sam's Club and international divisions, marking an impressive growth trajectory—though still lagging behind Amazon—which is now around one-fifth of Amazon’s e-commerce total, a remarkable rise from just one-tenth in 2017.
Walmart's membership program, Walmart+, is also gaining momentum
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Data from Numerator estimates that about 12% of U.S. consumers currently hold a Walmart+ membership, a far cry from Amazon Prime's 62%, yet indicative of Walmart's growing influence in the membership spaceA study by Evercore ISI Research found that 90% of Walmart+ members are likely to renew, which signifies strong customer loyalty.
Moreover, Walmart is continuously refining its product strategyLaunching the private label "Bettergoods" to attract consumers with high-quality, distinctive goods has been a notable step forwardAdditionally, a recent fashion hit known as the "Wirkin" bag quickly sold out after trending on social media, showcasing Walmart's capability to tap into current consumer trendsAnalyst Simeon Gutman from Morgan Stanley remarked that Walmart has employed top-tier merchants experienced in procuring the best products.
The revival of this retail giant isn’t mere luck but the result of years of deliberate investmentWalmart embarked on an investment cycle for e-commerce and store upgrades over a decade ago, thus staying ahead of its competitorsOver the last three fiscal years, the company has spent over $42 billion on U.S. operations alone, about an 80% increase from previous yearsThis capital has primarily gone into supply chain enhancement and store refurbishment.
To optimize supply chains, Walmart has drastically increased its automation levelsThe latest reports show that more than half of its distribution center throughput is now automated, double that from a year earlier, resulting in a nearly 40% reduction in delivery costs per order in the U.S.
The transformation of Walmart’s physical stores is also significantRBC Capital Markets analyst Steven Shemesh noted, "The store renovations are meaningful; they convey a more upscale feel—cleaner, better displays, and improved sight lines."
In contrast, Walmart's competitors are struggling under these dynamic changesDollar stores and large supermarkets face challenges due to insufficient investments to keep pace
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